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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Tools for Talking When Stakes are High
Al Switzler, Joseph Grenny, Kerry Patterson and Ron Mcmillan
£Check Amazon

Synopsis

DISCOVER HOW TO COMMUNCATE BEST WHEN IT MATTERS MOST.

[i]Crucial Conversations][/i] gives you the tools to handle life's most difficult and important conversations. You'll learn how to:

- Prepare for high-stakes situations
- Transform anger and hurt felings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
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