Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Tools for talking about broken promises, violated expectations, and bad behavior
Al Switzler, Joseph Grenny, Kerry Patterson and Ron Mcmillan
NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!
"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS
"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager? and The Secret: What Great Leaders Know--and Do
"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition
What happens when we act out disagreements or violate expectations rather than talk them out? Whether it's a broken promise, violated expectation, or just plain bad behaviour, Cruicial Confrontations teaches you skills for enhancing accountability, execution, and resolution.
- Permanently resolve failed promises and missed deadlines - Transform broken rules and bad behaviors into productive accountability - Strengthen relationships while solving problems