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Difficult Conversations: How to Discuss What Matters Most

How to Discuss What Matters Most
Bruce Patton, Douglas Stone and Sheila Heen
£Check Amazon

Synopsis

Much as we try to avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:

- KNOW WHEN TO SPEAK - AND WHEN TO LISTEN
- STOP LAYING BLAME AND START BEING POSITIVE
- THE ROLE OF FEELINGS: YOURS AND THEIRS
- SAY WHAT YOU MEAN - DON'T MAKE OTHERS GUESS
- UNDERSTAND WHAT'S NOT BEING SAID AS WELL AS WHAT IS
- TRANSFORM A BATTLE INTO A LEARNING CONVERSATION

Follow the practical step-by-step method and your conversations will be transformed into productive, problem-solving experiments.
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