Difficult Conversations: How to Discuss What Matters Most
How to Discuss What Matters Most
Bruce Patton, Douglas Stone and Sheila Heen
Much as we try to avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:
- KNOW WHEN TO SPEAK - AND WHEN TO LISTEN - STOP LAYING BLAME AND START BEING POSITIVE - THE ROLE OF FEELINGS: YOURS AND THEIRS - SAY WHAT YOU MEAN - DON'T MAKE OTHERS GUESS - UNDERSTAND WHAT'S NOT BEING SAID AS WELL AS WHAT IS - TRANSFORM A BATTLE INTO A LEARNING CONVERSATION
Follow the practical step-by-step method and your conversations will be transformed into productive, problem-solving experiments.