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Raving Fans

A Revolutionary Approach to Customer Service
Ken Blanchard and Sheldon Bowles
£Check Amazon


This, in a nutshell, is the advice given to a new Area Manager on his first day?in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature?not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace?and turn their customers into raving, spending fans.
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