Today's Lesson

During today's lesson, the question:

Based upon our research into change, crisis, market place regeneration and additionally the work of W. Edwards Deming here are Teetch's recommendations:

 

When you're not sure what to do, refocus all of your efforts on quality, not just reducing variation and increasing consistency and value but placing emphasis on making people sure of at least seven key concerns using the acronym below:

 

Q	Quality focussed	be sure of the basics, focus your efforts on increasing quality, decreasing cost or decreasing time to market
U	Uncertainty should be reduced	make your people sure of you, their relationship with you and what (even if only a little) they can be 'certain' of
A	Attentive generosity	make them sure of being heard, be a listener they can rely on
L	List your accomplishments	be sure of the past, deliverables, successes, post-implementation reviews, lessons learned, resume, curriculum vitae
I	Individuals reconnected to groups	make them sure of support and their group relationships, reconnect them with likeminded people, communities and peers
T	Turn in tide	be sure you're investing now by preparing for the turn in the tide of business, be ready to be the first out of the gate
Y	You not me	be sure of your relationship with your customers, get closer to them, how can you help them

 

For further information on applying each of these concepts to the workplace, please note the following supporting resources:

 

Q	Out of the Crisis by W. Edwards Deming (in particular the fourteen points)
U	"Avoid Uncertainty" video lesson given by John Roberts on www.50lessons.com
A	On Becoming a Person by Carl R. Rogers (in particular the work on congruence)
L	The Brand You 50: Reinventing Work by Tom Peters (in particular the ideas on marketing your success and wow projects)
I	Thriving in Mind  by Katherine Benziger (in particular the first three chapters) (This book is available through Teetch.  Please contact us if you would like to obtain a copy)
T	Taguchi's Quality Engineering Handbook - Genichi Taguchi (in particular the work on building in quality at the design stage, or 'future proofing' your output)
Y	The Trusted Advisor by David H. Maister, et al